Refund policy

RETURN AND REFUND POLICY

Last updated: September 26, 2026

We want you to be happy with your CoatKind purchase.

RETURNS

We accept returns of eligible unused items within 14 days of delivery.

To be eligible for a return, your item must be:

- Unused and in its original condition
- In its original packaging
- Returned with any included accessories or materials
- Accompanied by proof of purchase or your order number

Because CoatKind bath brushes are personal pet-grooming products, used products are not eligible for return for hygiene reasons.

To request a return, please contact us through our Contact page at:

https://getcoatkind.com/pages/contact

Please include your order number and the email address used when placing the order.

CHANGE-OF-MIND RETURNS

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by CoatKind.

Original shipping charges, if any, are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

- Your order number
- A description of the issue
- Photos showing the product and any damage or defect

If we confirm that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund.

REFUNDS

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional time to process and post the refund after it has been issued.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

CONTACT

Questions regarding returns or refunds can be submitted through:

https://getcoatkind.com/pages/contact